Service Desk (Customer Relationship)
Craytek provides help desk and network support services to the Department of the Navy at six locations: California, Connecticut, Massachusetts, Virginia, Washington DC and Washington State.
Service Desk
Craytek provides a single point of contact for all service calls, and we consider all service calls to be closed loop. In other words, Craytek assures that each service call is tracked through to completion.
- Database tracking and administration of help desk calls
- Supporting desktop user communities
- Providing field sites with distance-learning assistance
Network Support
- Maintaining hardware and software inventories
- Managing and supporting video teleconference systems
- Disaster recovery support assistance
- Providing local area network and distributed client support
- Maintaining connectivity for communications to networks
- Network Troubleshooting
- Supporting VOIP
- Maintaining voice mail systems
Craytek provides exceptional support services.