Employee Spotlight — Sharelle
Sharelle came to Craytek as part of the new Help Desk Administrator program at SSP. As employee #1 in this group, expectations were set very high. Sharelle entered into the 3-week Admin training program and immediately began asking questions and making suggestions that ultimately helped guide the training for subsequent Help Desk Admins.
Inside of her first year on the team, Sharelle was elevated to Senior Help Desk Admin and has accepted greater responsibility in many key responsibilities such as onboarding, Admin development, process improvement, service desk system reporting, and much more.
Sharell's dedication, attention to detail, level of effort, professionalism, lack of fear and pure desire to make everything she touches better, has been noticed by not only Myself and Craytek, but also by our government customer.
As a manager of many years, I know when I have a really good employee, and human being, on my staff. With those years of experience comes an understanding of how rare teammates like Sharelle are. Sharelle, has exceeded expectation from day one and continues to demonstrate each day why the team is so lucky to have her. I'm really looking forward to seeing what the next year brings for Sharelle.
“I like working for Craytek because they set the bar high for customer service and employee growth and development. They will go above and beyond to get the job done and I am proud to have the opportunity to support and represent this company.”