Employee Spotlight — Yerusalem

Salem came to us as a Technician but almost immediately was re-tasked to assist with New Hires, Separations, and a variety of other critical Help Desk Administrative demands. Salem not only took the redirection in stride, she excelled in the role and became one of our SMEs, (Subject Matter Experts). Salem, as a result, will be closely involved in the training of the new Help Desk administrative assistants.

While taking on the afore mention tasks, Salem also became a leading Technician. Her understanding of process and procedure, customer service, and the desire to ensure the work she does meets a very high standard sets her apart. Further, Salem became our Mobility device expert and is currently one of two trusted team members who handle all of the mobility issues, tasks, requests, and more for the team.

To say that Salem is a good Technician is to do her a disservice. She's a leader. She is reliable. She's accountable. She's dependable and much more. I know I can always count on Salem to stay late, come in early, work from home if needed, or take on a challenging situation, without complaint. She is very deserving of having a "Spotlight" shown on her although her performance every day outshines the brightest light we could place on her.

— Craytek Management