Employee Spotlight — Casey

Casey Shackett has continued providing outstanding support to our Navy customer at Pittsfield MA. We frequently get messages from the customers he supports lauding his many accomplishments. Over the past several weeks PMO Pittsfield held multiple high-visibility events with Strategic Systems Programs Headquarters leadership - culminating in a change of command ceremony. Casey worked with the command staff every step of the way to ensure the change of command itself went well and the audiovisual and IT support were ready to go. Casey routinely exceeded expectations while providing exceptional support. His customers report he is a pleasure to work with and thinks ahead to resolve issues before they arise. They have been impressed with his professionalism, which is always at the highest level. He always goes above and beyond and looks for ways to improve the experience he provides to his customers.

Recently, he was given a plaque by the command to recognize his many extraordinary efforts. This is a tribute to Casey because this kind of recognition is basically unheard of for contractors.

On a typical day recently, Casey accomplished all of the following:

• Worked on a code change for the commanding officer
• Set up a training session with a guest speaker
• Escorted SP23 visitors in into our secret facility
• Set up a secret VoIP call for the CO and XO
• Set up a secret VTC for the CO and XO
• Escorted SP23 visitors into the secret facility again
• Helped 15 users with outlook issues
• Helped 6 remote users having issues with VDI
• Mitigated issues with multiple changes HQ implemented over the weekend
• Updated and made sure his government lead's computer received all recent updates because he will be working remotely the rest of the week
• Expedited employee processing of new Commanding Office. Had new CO fully operational with new equipment within 2 days of arrival.

This extremely high level of productivity is not at all unusual for Casey.

Casey routinely interacts with the commander, XO, and department heads. He is their go to guy and has earned a stellar reputation at PMO Pittsfield. He also voluntarily supports PMO users at Huntington Beach CA and Mitchel Field NY as needed. Craytek is very fortunate to have Casey on our team and his dedication and top-notch support have earned him the recognition to be Craytek's spotlight employee for this quarter.

— Craytek Management